CUSTOMER RELATIONSHIP

In 2020, acquiring a new customer costs on average seven times more than retaining an existing one. We understand the impact of these costs on your business and your performance. That’s why we focus on developing programs that listen to you and help you achieve your objectives. But above all, we go further and seek real, long-term change by understanding your customers and building their loyalty.

93% of French people believe that the quality of a company’s customer relations has an impact on its overall image, which is a decisive factor in choosing one company over another. And 66% of customers leave a company because of a perceived lack of customer service.

These figures speak for themselves, and illustrate the need forlong-term, innovative customer relations, which Totem has been cultivating for almost twenty years.