{"id":15377,"date":"2020-07-15T09:10:42","date_gmt":"2020-07-15T08:10:42","guid":{"rendered":"https:\/\/www.totem-formation.fr\/relaciones-con-los-clientes\/"},"modified":"2025-05-26T19:19:58","modified_gmt":"2025-05-26T18:19:58","slug":"relaciones-con-los-clientes","status":"publish","type":"page","link":"https:\/\/www.totem-formation.fr\/es\/relaciones-con-los-clientes\/","title":{"rendered":"RELACIONES CON LOS CLIENTES"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb14777&#8243;][vc_column][vc_custom_heading text=\u00bbRELACIONES CON LOS CLIENTES\u00bb font_container=\u00bbtag:h1|font_size:48|text_align:left|color:%23ffffff\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1594800591488{padding-top: 50px !important;padding-bottom: 60px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1594800859675{padding-top: 80px !important;padding-bottom: 40px !important;}\u00bb][vc_column][vc_column_text]<\/p>\n<h2>3 ACCIONES: ESCUCHAR, CUMPLIR Y FIDELIZAR<\/h2>\n<p>[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1595003700540{padding-bottom: 35px !important;}\u00bb]<strong>En 2020, captar un nuevo cliente cuesta de media siete veces m\u00e1s que retener a uno existente<\/strong>. Comprendemos el impacto de estos costes en tu negocio y tu rendimiento. Por eso nos comprometemos a desarrollar programas basados en <strong>escucharte y ayudarte a alcanzar<\/strong> <strong>tus objetivos<\/strong>. Pero, sobre todo, vamos m\u00e1s all\u00e1 y buscamos cambios reales a largo plazo <strong>, comprendiendo a tus clientes y fideliz\u00e1ndolos<\/strong>.   <\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><a href=\"https:\/\/blog.axialys.com\/infographie-20-chiffres-cles-du-service-client-en-france\/\" target=\"_blank\" rel=\"noopener noreferrer\">El 93% de los franceses cree que la calidad de la relaci\u00f3n de una empresa con sus clientes influye en su imagen global, que es un factor determinante para elegir una empresa en vez de otra. Y el 66% de los clientes abandonan una empresa por lo que consideran un mal servicio de atenci\u00f3n al cliente. <\/a><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>Estas cifras hablan por s\u00ed solas e ilustran la necesidad de<strong>una relaci\u00f3n duradera e innovadora con el cliente<\/strong> que Totem lleva cultivando casi veinte a\u00f1os.[\/vc_column_text][\/vc_column][\/vc_row]<br \/>\n[vc_row full_width=\u00bbstretch_row\u00bb css=\u00bb.vc_custom_1595850722360{background-color: #e64f29 !important;}\u00bb][vc_column][vc_btn title=\u00bbPide presupuesto para este programa\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb#ffffff\u00bb custom_text=\u00bb#000000&#8243; size=\u00bblg\u00bb align=\u00bbcenter\u00bb link=\u00bburl:https%3A%2F%2Fwww.totem-formation.fr%2Fes%2Fponte-en-contacto-con%2F|title:Pide%20presupuesto%20para%20este%20programa|\u00bb css=\u00bb.vc_custom_1595850887291{padding-bottom: 15px !important;}\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb14777&#8243;][vc_column][vc_custom_heading text=\u00bbRELACIONES CON LOS CLIENTES\u00bb font_container=\u00bbtag:h1|font_size:48|text_align:left|color:%23ffffff\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1594800591488{padding-top: 50px !important;padding-bottom: 60px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1594800859675{padding-top: 80px !important;padding-bottom: 40px !important;}\u00bb][vc_column][vc_column_text] 3 ACCIONES: ESCUCHAR, CUMPLIR Y FIDELIZAR [\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1595003700540{padding-bottom: 35px !important;}\u00bb]En 2020, captar un nuevo cliente cuesta de media siete veces m\u00e1s que retener a uno existente. Comprendemos el impacto de estos costes en tu negocio&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15377","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RELACIONES CON LOS CLIENTES - Totem<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.totem-formation.fr\/es\/relaciones-con-los-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RELACIONES CON LOS CLIENTES - Totem\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb14777&#8243;][vc_column][vc_custom_heading text=\u00bbRELACIONES CON LOS CLIENTES\u00bb font_container=\u00bbtag:h1|font_size:48|text_align:left|color:%23ffffff\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1594800591488{padding-top: 50px !important;padding-bottom: 60px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1594800859675{padding-top: 80px !important;padding-bottom: 40px !important;}\u00bb][vc_column][vc_column_text] 3 ACCIONES: ESCUCHAR, CUMPLIR Y FIDELIZAR [\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1595003700540{padding-bottom: 35px !important;}\u00bb]En 2020, captar un nuevo cliente cuesta de media siete veces m\u00e1s que retener a uno existente. 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